Client is an accounting firm that has 5 of these machines acquired about a year ago. Suddenly a couple machines started jamming, creasing paper, and overheating.
During troubleshooting found a depression on the fuser film that corresponds to the thick side of an envelope that could account for the creasing. Other than the above the fusers look fine. Less than 75K prints on both machines. Will attempt to replace Fuser Assembly but is there anything else that we should be investigating?